Our license to the company. Subject to your compliance with these Business Terms, we grant you a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to use our Business Services only to the extent permitted by these Business Terms. You may also use our trademarks to promote that your business is on WhatsApp only as set forth in our WhatsApp Brand Guidelines. Compliance with laws and regulations. You may only use our Business Services if you have ensured that your use of our Business Services complies with all legal and regulatory requirements; It is your sole responsibility to determine your legal obligations. Our Business Services are not intended for internal corporate use. We make no representation or warranty that our business services will meet the needs of companies regulated by laws and regulations with increased privacy requirements for personal data, such as healthcare, financial or legal companies. The Company shall provide all necessary data disclosures and notices (e.g., maintain a privacy policy or mark marketing messages). The company must also obtain all necessary rights, consents and permissions (e.g., opt-in) to share its customers` contact and other personal information with WhatsApp and communicate with its customers via WhatsApp using that information. WhatsApp will not be liable for any acts or omissions of the Company that violate applicable laws.
The Company shall also respect and follow all requests by WhatsApp Users to stop or refuse to receive any or all of the Company`s WhatsApp message types. WhatsApp users may block the Company, mark Company messages as spam, or notify us that the Company is violating our terms and policies. WhatsApp will then take appropriate action that may result in WhatsApp suspending or terminating its use of our Business Services. Complaints. You may file a complaint with businesscomplaints@support.whatsapp.com regarding technical or technological issues, customer service issues, suspension and termination of your account or services, or an alleged violation by us of these Terms or EU Regulation 2019/1150 (the « Platform Rules »). We will acknowledge receipt of all complaints and follow up with you to process your complaint within a reasonable time. We will provide you with the results of our complaint investigation if you have provided us with your valid email address. Si eres empleador y quieres hacer un grupo en WhatsApp para las comunicaciones internas con tus trabajadores, lo primero que debes hacer es informarles sobre su creación y la conveniencia de su presencia en el mismo. Ellos, a su vez, pueden aceptarlo o rechazarlo, especialmente, si, además, se trata de sus teléfonos particulares. On the other hand, at any time, they have the possibility to withdraw this consent and exercise their rights before the controller. Generally, this is access, rectification, deletion, etc.
Therefore, they must know in advance what means are available to them and which channels they can apply. They should bear in mind that they can appoint a legal representative to exercise their rights. In any case, and for your peace of mind, at Lant Abogados we have the most appropriate protocols so that internal messaging does not cause you any problems. In addition, we advise you with the most innovative security measures to protect all information. We must realize that WhatsApp Business is a tool that greatly facilitates communication between members of the company and also with our customers. However, the correct use of this application by companies requires the advice of specialists, not so much technical as legal. And the fact is that the special regulation adopted by the various administrations on data protection implies that some actions are allowed and others are not. If you take into account that ignorance is not an excuse, you will imagine how important this advice is to avoid illegality. Other information. You understand and agree that WhatsApp collects, stores and uses: (a) your business account and registration information; (b) usage, log, and functional information generated by your use of our Business Services; (c) information on performance, diagnostics and analyses; (d) information relating to your requests for technical or other assistance; and (e) information about you from other sources, such as other WhatsApp users, businesses, third-party companies, and the Facebook Companies. We may share this information with the Facebook Companies, and we and the Facebook Companies will use all information we have to develop, operate, provide, improve, understand, customize, support, and market our Business Services, other Services, and Facebook Companies services and products.
It is not possible to opt out of these data practices. Ranking and evaluation. When you use the catalog, you determine the order and display of your products and services in your catalog; We do not classify or use catalog ranking settings to display your products or services next to or in relation to other companies` goods or services. Link to Facebook. In order to use some or all of the features of our Business Services, we may ask the Company to link its WhatsApp Business account to the Facebook account used for its activity. Facebook`s Terms of Service and Policies apply to your use of Facebook`s services. The Company agrees to defend, indemnify and hold harmless the WhatsApp Parties from and against any and all liabilities, damages, losses and expenses of any kind (including reasonable attorneys` fees and costs) related to or in connection with any of the following (« Claim »): (a) Company`s access to or use of our Business Services, including information provided in connection with them; (b) the Company`s breach or alleged breach of these Terms of Business or applicable law; and (c) any misrepresentation by the Company. We have the right to exercise exclusive control over the defense or settlement of any claim, and the Company will cooperate in the defense or settlement of any claim to the fullest extent required by us. We may modify, suspend or terminate the Company`s access to or use of our Business Services and these Business Terms at any time and for any reason permitted by applicable law, including if we determine, in our sole discretion, that the Company is violating these Business Terms, receiving excessive negative feedback or causing us damage, potential legal risks or risks. our users or others. La forma más eficiente de contestar mensajes por WhatsApp para tu empresa probablemete sea desde tu computador, ya que se puede escribir mucho más rápido, ser más organizado y además se puede brindar un mejor soporte.
5 pasos para configurar Whatsapp Business en tu computador: ✅ Primero, dirígete a web.whatsapp.com/ If you are established in the European Union and as part of our obligations under the Platform Regulation, we will notify you 30 days in advance (unless a legal or regulatory obligation requires us to terminate the Services within a shorter period of time or you have repeatedly breached your obligations under the these Terms); and the relevant reasons for termination (unless we are prevented by law from providing reasons or you have repeatedly breached these Commercial Terms). The Company may businesscomplaints@support.whatsapp.com contact WhatsApp through our complaints system to clarify the reasons for our termination or suspension of your account. If we are able to resolve the issue in your favor, resulting in the reactivation of your account, we will return our Commercial Services to you within a reasonable period of time. Registration and Account. The Company must create a WhatsApp Business Account by providing accurate, current and complete information, including its valid legal business phone number, company name and other information we require. The Company will keep his business account information up to date. The Company`s name must not: (a) be false, misleading, deceptive or defamatory; (b) parody a third party or contain symbolic signs, excessive punctuation or brand names; or (c) infringes any trademark, right of publicity or otherwise infringes the rights of others. We reserve the right to retrieve account names on behalf of companies or individuals who have a legal right to that name. Legal Disclosures and Third Party Requests. You agree that WhatsApp may share your information, including Company Content, if we believe in good faith that doing so is reasonably necessary to: (a) respond in accordance with applicable law or regulation, legal process, or governmental request; (b) enforce these Terms and Conditions and all other applicable terms and policies, including investigating potential violations; (c) detect, investigate, prevent and combat fraud and other illegal activities or technical or security issues; or (d) protect the rights, property, and safety of our users, WhatsApp, the Facebook Companies or others.
